Monthly Archives: July 2017

All about Dynamics 365 Certifications

With each new major version of its CRM product, Microsoft does a little refresh of its certification exams.

This exams are important to validate by Microsoft but also to to the market your level of competency on the Dynamics solutions. Therefore they are particularly important for service companies.

What certifications are available?

4 exams are available for the Entreprise Edition of Dynamics 365 Customer Engagement:

2 MCSA and MCSE certifications:

Microsoft also launched this year 2 new certifications of MCSA (Microsoft Certified Solutions Associate) and MCSE (Microsoft Certified Solutions Expert) levels:

The MCSA and MCSE certifications are automatically granted as soon as you cumulate several Dynamics 365 exams:

How to revise and prepare for certifications?

If you are a customer, I advise to get in touch with your Microsoft interlocutors or directly to training centers offering Dynamics trainings.

If you are a Microsoft Partner, you should have access to its Partner Source portal and to its Dynamics Learning Portal (DLP).

On top of available E-Learnings on the DLP, I recommend hands-on practice, even if it is only on trial instances, in order to deeply test each product module and feature.

Microsoft also offers “Exam Guides” and “Assessments” on the DLP, providing for each exam:

  • Exam specifics
  • Covered topics
  • Recommended E-Learnings
  • Exam-like questions

Share your results

With its new partnership with YourAcclaim, Microsoft allows you to make your accomplishments more visible. You get badges and get to easily share them on Social Networks.

YourAcclaim also comes with a public profile where people can see you record of Microsoft certifications (an example with mine).

You get one badge per certification:

A last word of advice

While E-Learnings videos can sometimes be long and hard to focus on, you can always download the course resources and especially the PowerPoint files.

I always download all PowerPoint presentations on a OneDrive folder and read them on my smartphone while I commute. Of course, I always go through the application to practice on a trial instance.

Good luck!

Dynamics CRM is dead, long live Dynamics 365 Customer Engagement!

With the launch of Dynamics 365 at the end of 2016, Microsoft blurred the lines between its CRM and ERP offering:

Classic Dynamics CRM modules became “Dynamics 365 for Sales” or “Dynamics 365 for Customer Service”, while Dynamics AX was referred to as “Dynamics 365 for Operations”

With the July 2017 Update of Dynamics 365, Microsoft clarified its license plans names, and generally what was previously in Dynamics CRM is now included in Dynamics 365 Customer Engagement.
Similarly, what was part of AX is now referred to as Dynamics 365 Unified Operations.

To summarize the current Dynamics 365 offering (excluding the Business Edition):