Category Archives: Certifications

New certification: MB2-877 Microsoft Dynamics 365 for Field Service

5 new Business Applications exams were announced earlier this month. Among them, a Dynamics 365 Customer Engagement one: MB2-877: Microsoft Dynamics 365 for Field Service. It should count towards the MSCA and MCSE certification paths.

Dynamics 365 Field Service

Even though Field Service skills were already tested in the MB2-718: Dynamics 365 for Customer Service exam, it’s good to have a new, dedicated exam, as the MB2-718 exam was much too dense in terms of content in my opinion.

Skills measured:

  • Set up and configure Field Service (15 – 20%)
  • Manage work orders (15 – 20%)
  • Schedule and dispatch work orders (15-20%)
  • Manage Field Service mobility (10 – 15%)
  • Manage inventory and purchasing (10 – 15%)
  • Manage the Connected Field Service solution (5 – 10%)
  • Manage Agreements (10 – 15%)

More information here.

How to train for MB2-877: Microsoft Dynamics 365 for Field Service? Well, on top of hands-on experience, you should find everything you need on the Dynamics Learning Portal: there is an Exam Preparation Guide, a Self Assessment and 4 dedicated courses:

You should be able to pass this new exam on and after December, 11th 2017.

Let’s also expect a new exam for Project Service Automation for 2018!

A history of Dynamics CRM certifications

Microsoft Dynamics CRM 1.0 came out in 2003. A the time, it was named “Microsoft Business Solutions Customer Relationship Management 1.0” (learn more about the Dynamics CRM history in this article by Fiona Bond).
CRM Certification Exams came out shortly after in 2004 with version CRM 1.2.

Since then, certification exams were always organized in these main categories:

  • Customization and Configuration
  • Applications (the functional ones, now being spit between Sales and Customer Service since CRM 2016)
  • Installation / Deployment (with a strong focus On-Premise deployments but not available after CRM 2016)
  • Extending (focused on specific developments, but not available after CRM 2013)
  • Online Deployment  (introduced with CRM 2015)

Microsoft Dynamics CRM 1.2

  • MB2-185: Microsoft CRM Customization v.1.2
  • MB2-186: Microsoft CRM Applications Professional v. 1.2
  • MB2-184: Microsoft CRM Installation and Configuration V.1.2

Microsoft Dynamics CRM 3.0

  • MB2-422: Microsoft Dynamics CRM 3.0 Customization
  • MB2-423: Microsoft Dynamics CRM 3.0 Applications
  • MB2-421: Microsoft Dynamics CRM 3.0 Installation and Configuration
  • MB2-498: Extending Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 4.0

  • MB2-631: Microsoft Dynamics CRM 4.0 Customization and Configuration
  • MB2-632: Microsoft Dynamics CRM 4.0 Applications
  • MB2-633: Microsoft Dynamics CRM 4.0 Installation and Deployment
  • MB2-634: Microsoft Dynamics CRM 4.0 Extending Microsoft Dynamics

Microsoft Dynamics CRM 2011

  • MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration
  • MB2-868: Microsoft Dynamics CRM 2011 Applications
  • MB2-867: Microsoft Dynamics CRM 2011 Installation and Deployment
  • MB2-876: Microsoft Dynamics CRM 2011 Extending

Microsoft Dynamics CRM 2013

  • MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration
  • MB2-700: Microsoft Dynamics CRM 2013 Applications
  • MB2-702: Microsoft Dynamics CRM 2013 Deployment
  • MB2-701: Extending Microsoft Dynamics CRM 2013

Microsoft Dynamics CRM 2015

  • MB2-707: Microsoft Dynamics CRM Customization and Configuration
  • MB2-704: Microsoft Dynamics CRM Application
  • MB2-708: Microsoft Dynamics CRM Installation
  • MB2-706: Microsoft Dynamics CRM Online Deployment

Microsoft Dynamics CRM 2016

  • MB2-712: Microsoft Dynamics CRM 2016 Customization and Configuration
  • MB2-713: Microsoft Dynamics CRM 2016 Sales
  • MB2-714: Microsoft Dynamics CRM 2016 Customer Service
  • MB2-711: Microsoft Dynamics CRM 2016 Installation
  • MB2-710: Microsoft Dynamics CRM 2016 Online Deployment

Microsoft Dynamics 365 Customer Engagement

  • MB2-716: Microsoft Dynamics 365 Customization and Configuration
  • MB2-717: Microsoft Dynamics 365 for Sales
  • MB2-718: Microsoft Dynamics 365 for Customer Service
  • MB2-715: Microsoft Dynamics 365 Online Deployment
  • MB2-877: Microsoft Dynamics 365 for Field Service

Other related certifications

On top of these regular CRM Certifications, Microsoft also published exams on the Sure Step methodology and Dynamics Marketing (both being retired now):

  • MB5-858: Microsoft Managing Microsoft Dynamics Implementations
  • MB5-705: Managing Microsoft Dynamics Implementations
  • MB2-720: Functional Application in Microsoft Dynamics Marketing
  • MB2-709: Microsoft Dynamics Marketing

Now my question for you is: what was your first CRM certification?
Mine was MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration.