With each new major version of its CRM product, Microsoft does a little refresh of its certification exams.
This exams are important to validate by Microsoft but also to to the market your level of competency on the Dynamics solutions. Therefore they are particularly important for service companies.
What certifications are available?
4 exams are available for the Entreprise Edition of Dynamics 365 Customer Engagement:
- MB2-715: Microsoft Dynamics 365 Customer Engagement Online Deployment
- MB2-716: Microsoft Dynamics 365 Customization and Configuration
- MB2-717: Microsoft Dynamics 365 for Sales
- MB2-718: Microsoft Dynamics 365 for Customer Service
2 MCSA and MCSE certifications:
Microsoft also launched this year 2 new certifications of MCSA (Microsoft Certified Solutions Associate) and MCSE (Microsoft Certified Solutions Expert) levels:
The MCSA and MCSE certifications are automatically granted as soon as you cumulate several Dynamics 365 exams:
How to revise and prepare for certifications?
If you are a customer, I advise to get in touch with your Microsoft interlocutors or directly to training centers offering Dynamics trainings.
On top of available E-Learnings on the DLP, I recommend hands-on practice, even if it is only on trial instances, in order to deeply test each product module and feature.
Microsoft also offers “Exam Guides” and “Assessments” on the DLP, providing for each exam:
- Exam specifics
- Covered topics
- Recommended E-Learnings
- Exam-like questions
Share your results
With its new partnership with YourAcclaim, Microsoft allows you to make your accomplishments more visible. You get badges and get to easily share them on Social Networks.
YourAcclaim also comes with a public profile where people can see you record of Microsoft certifications (an example with mine).
You get one badge per certification:
A last word of advice
While E-Learnings videos can sometimes be long and hard to focus on, you can always download the course resources and especially the PowerPoint files.
I always download all PowerPoint presentations on a OneDrive folder and read them on my smartphone while I commute. Of course, I always go through the application to practice on a trial instance.