Tag Archives: Field Service

New certification: MB2-877 Microsoft Dynamics 365 for Field Service

5 new Business Applications exams were announced earlier this month. Among them, a Dynamics 365 Customer Engagement one: MB2-877: Microsoft Dynamics 365 for Field Service. It should count towards the MSCA and MCSE certification paths.

Dynamics 365 Field Service

Even though Field Service skills were already tested in the MB2-718: Dynamics 365 for Customer Service exam, it’s good to have a new, dedicated exam, as the MB2-718 exam was much too dense in terms of content in my opinion.

Skills measured:

  • Set up and configure Field Service (15 – 20%)
  • Manage work orders (15 – 20%)
  • Schedule and dispatch work orders (15-20%)
  • Manage Field Service mobility (10 – 15%)
  • Manage inventory and purchasing (10 – 15%)
  • Manage the Connected Field Service solution (5 – 10%)
  • Manage Agreements (10 – 15%)

More information here.

How to train for MB2-877: Microsoft Dynamics 365 for Field Service? Well, on top of hands-on experience, you should find everything you need on the Dynamics Learning Portal: there is an Exam Preparation Guide, a Self Assessment and 4 dedicated courses:

You should be able to pass this new exam on and after December, 11th 2017.

Let’s also expect a new exam for Project Service Automation for 2018!